Ackerman Reviews

I had a bad experience with Ackerman. However, I accepted them sending me a tech for the second time and I am so glad they did. Ike was the tech and he was amazing. He actually listened to what I had to say and resolved the issue. Ike made the difference for me. I have more peace of mind with the changes he helped me implement. However, just to be clear the salesman Ben is not someone I would do business with again. Once he gets your money he is out. He says call the office.

My system isn’t set up yet but so far working with Ackerman has been awesome and the the reason is Ean!! You have a great sales rep who is customer focused and honest! He is the reason I went with Ackerman. Ill update my review after the system is installed and used for a couple of months.

Ackerman Security needs more employees like Dee! From start to finish she was very welcoming and made me feel like my business with Ackerman Security was highly valued. Before reaching out I was very frustrated with my system but by the end of the call I felt confident in how to manage my system better and the trust that I have with Ackerman!! I hope this review will be highly considered for her to get a raise or promoted to a higher position!! THANK YOU THANK YOU THANK YOU DEE!! Best support service I’ve ever had!

I spoke with Dee in the loyalty department, she was amazing and has awesome customer service skills and knowledge. I started the conversation very very upset about my service and monthly bill. My intention was to cancel my service. I have not been happy with my service. I spoke with Ms. Dee on today and she took care of all my concerns and she was able to lower my monthly payment. I am very grateful to Ms. Dee for her commitment to serving my issues and making things right by me. Thank you Ms. Dee for your amazing customer service skills and willingness to make things right to the best of your ability.

Allen was our sales person and Tim performed our installation. Both were very professional. They came on time, were informative, clean and very friendly. Allen did not attempt to over sell is as most sales people do. He was honest with what we needed and even showed us how to better secure our home even with the security system. Tim was meticulous about installing our system, he ran several tests to be sure it was properly working and was patient in showing us the features. I would highly recommend Ackerman to all my loved ones.

GREAT CUSTOMER SERVICE! We were having some windows replaced, so needed to have some sensors removed from our windows. The customer service representative worked with me to schedule an appointment before our windows were due, even though their schedule was quite full. The service man called ahead to let us know he was on his way. He was prompt, efficient, and took care of the issue quickly when he arrived. Very well done!

I've been an Ackerman Security customer for a few years now, and they are impressive. Their customer service is amazing, their technicians are friendly, professional, and prompt, and they're just great, overall. Justin Turner, a customer service representative at their call center, has assisted me each time I call, and he is one of the kindest, most helpful people to work with. He plays a large role in my decision to stick with Ackerman (even though I'm no longer under contract). Thank you all so much for everything!

Great company to work with! Everything promised was delivered and I can now rest assured that I’m in good hands with Ackerman. I would highly recommend this company to anyone that is looking for their services. Priced fair and great customer service!

Dee from the loyalty department, customer service skills were exceptional. Ive never felt so cared for before in my previous customer service calls /inquiries. She answered all of my questions very persistently and remained highly professional as I was frustrated. There should be more customer service agents such as Dee in this world !

I had an excellent experience with Ackerman Security from start to finish. I went on-line to submit an inquiry for information on their services. They immediately responded the same day and an appointment was scheduled for a salesman to visit and do an evaluation. He was very prompt and efficient. Within three days time we had a technician installing our system. Our technician was very professional, courteous and informative. I would highly recommend Ackerman to anyone. Not only were they very professional but our monthly bill is half the cost of our previous security system company.