Safer Security
Smarter Systems
Hometown Service

My system isn't set up yet but so far working with Ackerman has been awesome and the the reason is Ean!! You have a great sales rep who is customer focused and honest! He is the reason I went with Ackerman. Ill update my review after the system is installed and used for a couple of months.

Ackerman Security needs more employees like Dee! From start to finish she was very welcoming and made me feel like my business with Ackerman Security was highly valued. Before reaching out I was very frustrated with my system but by the end of the call I felt confident in how to manage my system better and the trust that I have with Ackerman!! I hope this review will be highly considered for her to get a raise or promoted to a higher position!! THANK YOU THANK YOU THANK YOU DEE!! Best support service I've ever had!

I spoke with Dee in the loyalty department, she was amazing and has awesome customer service skills and knowledge. I started the conversation very very upset about my service and monthly bill. My intention was to cancel my service. I have not been happy with my service. I spoke with Ms. Dee on today and she took care of all my concerns and she was able to lower my monthly payment. I am very grateful to Ms. Dee for her commitment to serving my issues and making things right by me. Thank you Ms. Dee for your amazing customer service skills and willingness to make things right to the best of your ability.

GREAT CUSTOMER SERVICE!

We were having some windows replaced, so needed to have some sensors removed from our windows. The customer service representative worked with me to schedule an appointment before our windows were due, even though their schedule was quite full. The service man called ahead to let us know he was on his way. He was prompt, efficient, and took care of the issue quickly when he arrived. Very well done!

I've been an Ackerman Security customer for a few years now, and they are impressive. Their customer service is amazing, their technicians are friendly, professional, and prompt, and they're just great, overall. Justin Turner, a customer service representative at their call center, has assisted me each time I call, and he is one of the kindest, most helpful people to work with. He plays a large role in my decision to stick with Ackerman (even though I'm no longer under contract). Thank you all so much for everything!