A custom security system installed by industry professionals is the greatest defense against home invasions, burglaries, fires and medical emergencies. And no company knows custom security like the professionals at Ackerman Security. Not only is Ackerman the longest-standing local security company in Atlanta, we also carry the largest selection of home automation and smart home security tools such as smart doorbells, remote locks, control panels, outdoor surveillance cameras and more.
Thousands of DeKalb residents rely on Ackerman's 24/7 monitoring to guard their home from threats and respond to emergencies within seconds.
Turn your residence into a connected smart home featuring the latest convenience and security tools, from smart doorbells to automated lighting and smart thermostats.
Get the latest home security cameras professionally installed by one of the most experienced teams in DeKalb County, Georgia.
"Very patient in making sure everything was absolutely resolved correctly..."
Ms. Murray, a resident of DeKalb County, had recently installed a new security system in her home, which was being monitored by Ackerman Security. One night, upon arriving home, Ms. Murray set off her security alarm, and couldn't turn it off. Within seconds, Ackerman Security was notified of the alarm and attempted to reach out to Ms. Murray, to no avail. Because Ackerman guarantees a response time of under 45 seconds, the decision was made to dispatch the police to assess the situation. Once the police were scheduled, more attempts were made to reach her.
Shortly after the police were dispatched, a confused Ms. Murray called in to Ackerman, where she reached certified Alarm Agent Valshanay W. After the two consulted with one another, they realized that one of Ms. Murray's primary phone numbers hadn't been updated, which prevented Ackerman from reaching her after the alarm was initially triggered. Valshanay updated all of Ms. Murray's information and assisted her with resetting her alarm. She also made sure Ms. Murray was aware on how to use the system properly moving forward in case the situation happened again.
The monitoring call center is professional, patient and on top of things. I had a false alarm set off while I was home. They called immediately even though I had given the wrong phone number in error and the police was immediately dispatched. The second time it happened on same day after contact info updated correctly, the monitoring representative called me immediately and walked me through on fixing the glitch. She stayed on the phone and was very patient in making sure everything was absolutely resolved correctly.